FAQ

✅ Are your products safe?

Absolutely!
All our products come from trusted brands that meet high safety standards. Everything we offer is 100% safe for both pets and their owners.

🔒 Is ordering online secure?

Yes, ordering from our website is completely secure.
We use top-level internet security, including encrypted data during checkout, to protect your information.

🔄 What is your return and exchange policy?

We offer a 14-day return 100% money back guarantee on most products (starting from the day you receive your item), excluding final sale items. 

🔐 How do you protect my privacy?

Your information is always kept private. We never share, sell, or rent your personal details without your consent, unless required by law.

💳 How do you process credit cards?

We use a secure and trusted credit card processor for all online payments.
Your data is protected with SSL encryption and AES-256 security. All payment details are encrypted and secure when entered on our website.

📦 When can I expect my order?

We offer three shipping options:

• Economy Free Shipping: 5–8 business days

• Standard Shipping: 4–7 business days

• Expedited Shipping: 1–3 business days

Orders are shipped from Louisiana, so if you’re located nearby, your order may arrive sooner than the stated estimates. For orders outside of Louisiana, the listed transit times are estimates and may vary based on your location. 

We ship with trusted carriers like USPS, UPS, and FedEx. After your package is handed off, it may pass through different fulfillment centers and warehouses before arriving, which can affect delivery time.

Thank you for shopping with us! 🛍️✨